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Latest Episodes


What Should Leaseholders Look for in Service Charge Accounts?
Qube Talk: Service Charge Accounting Insights LISTEN HERE Welcome to another episode of Qube Talk, where we discuss all things service charge accounting. I’m Ray Armand, and I’m joined by CJ Ralfe. Today, we’re putting ourselves in the shoes of a leaseholder. Imagine you arrive at an AGM and you’re handed a set of service charge accounts. What should you actually look at? What figures matter? What questions should you ask? And how can you tell whether something deserves furth
1 day ago11 min read


Why Leaseholders Challenge Service Charge Accounts – and How Managing Agents Can Reduce Queries
Qube Talk: Service Charge Accounting Insights LISTEN HERE Welcome to another episode of Qube Talk, where we discuss all things service charge accounting. I’m Ray Armand, and I’m joined by CJ Ralfe. Today, we’re discussing an increasingly important issue for managing agents: Why do leaseholders challenge service charge accounts, and what can managing agents do to reduce the risk of those challenges arising in the first place? From our conversations with managing agents, we hav
1 day ago11 min read


Why Leaseholders Challenge Service Charge Accounts – and How Managing Agents Can Reduce Queries
Qube Talk: Service Charge Accounting Insights LISTEN HERE Welcome to another episode of Qube Talk, where we discuss all things service charge accounting. I’m Ray Armand, and I’m joined by CJ Ralfe. Today, we’re discussing why leaseholders challenge service charge accounts and what managing agents can do to reduce the risk of those challenges happening in the first place. From the conversations we have with managing agents, we’ve definitely noticed an increase in leaseholders
5 days ago11 min read


Who Should Sign Service Charge Accounts? A Guide for Managing Agents
Qube Talk: Service Charge Accounting Insights LISTEN HERE Welcome to another episode of Qube Talk, where we discuss all things service charge accounting. I'm Ray Armand, and I'm joined by my sister and business partner, CJ Ralfe. Today, we're tackling a deceptively simple question: Who should be signing what? More specifically: Who should sign the accountant's engagement letter? Who should approve and sign off the service charge accounts? Who should sign statutory company acc
5 days ago11 min read


How Managing Agents Can Improve Their Service Charge Accounting Processes
Qube Talk: Service Charge Accounting Insights LISTEN HERE Welcome to another episode of Qube Talk, where we discuss all things service charge accounting. I'm Ray Armand, and I'm joined by CJ Ralfe. Today, we're doing something a little different. Usually, CJ and I plan our episodes in quite a lot of detail so we know exactly which points we're going to cover. This time, we're taking a more informal approach. Imagine we're sitting down with you, the managing agent, over a cup
6 days ago12 min read
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